changing lives since 2003 (ms_pooka) wrote,
changing lives since 2003
ms_pooka

chase

since i am bored out of my fucking mind and the other two members of my department are already gone and i'm tired of trying to defrost my chocolate silk on things like coffee makers and computer monitors, i'm going to make a post.

chase credit cards recently sent me an email saying i could eliminate my paper statements by signing up for online statements. as my postal worker seems to have developed passive aggressive tendencies with me as a result of my inability to clear out my box in a timely manner, i was all for the reduction in clutter.

however, when i tried to sign up it showed three levels... two of which you pay for and the most expensive was the only one indicating you would no longer receive a paper statement. i was confused, so of course i embraced customer service and the following madness ensued

________________________________________________


me:
I tried to sign up for the online bill and when I clicked on "Sign Up", I received the following error message:
Unauthorized Access
Error Message SYSCBMSY323
You are not authorized to view this page.

Thank you!

________________________________________________


chase:
Hello Beth R.ainey,
We apologize for any inconvenience this issue has caused. The error message that you are receiving is actually a time-out error. The registration procedure for the Chase Bill Management Center website needs to be completed within the time limit specified. Please ensure that you are not spending more than 10 minutes on a particular screen while enrolling.

Chase Bill Management Center is an additional service of Chase, separate from Chase Online. We do not show that your information is registered with us. Therefore, we ask you to please sign up to access this service.

Regards,
Archie
Chase Support Center
9/1/04

________________________________________________


me:
Thank you for your help. I was able to get past that page. I'm not sure why it hung up in the first place.

I just wanted to verify that in order to stop receiving a paper bill, I have to pay? That's really all I was wanting to sign up for.

Thank you!

________________________________________________


chase:
Hello Beth R.ainey,

To be able to receive online statements, you need to register with the Chase Bill Management Center. Although it is not necessary to initiate online payments using this service, the one-time enrollment process does require that you provide payment information. You can still enjoy receiving bills online without actually making any online payments through the Chase Bill Management Center.

Chase Bill Management Center is an additional service of Chase, separate from Chase Online. We do not show that your information is registered with us. Therefore, we ask you to please sign up to access this service.

To ensure that you sign up for the Chase Bill Management Center successfully, please follow the instructions below.

Please note, you will be able to make an immediate payment once your payment method is approved. You will receive an e-mail notifying you when the payment method is approved. At this time, you can then begin making payments from the Chase Bill Management Center.

Regards,
Anaida
Chase Support Center
9/2/04

________________________________________________


me:
So signing up for the free service will get rid of paper statements or not?

On the checklist for each level of service, I did not see this indicated.

________________________________________________


chase:
Hello Beth R.ainey,

Please be advised that your have a 90 days trial period for receiving both online and paper statements. After which you have the choice of receiving either the online electronic statements or the mailed paper
statements.

Regards,
Jenny
Chase Support Center
9/2/04

________________________________________________


me:
Hello Chase Support Center:

I am about to cry. I just want to know if you charge to do away with paper statements. It seems insane to charge for stopping paper statements condsidering you are reducing costs, but you know how corporations are.

Please respond with an answer to my question: Do you charge to do away with paper statements.

Sincerely:
Beth R.ainey

________________________________________________


chase:
Hello Beth R.ainey,

In response to your inquiry, please be informed that there is no charge for receiving online statements. You can view and print your online
statements for free.

For further assistance please log on to Chase Online at http://www.chase.com and access your 'Pay Bill' link. This will launch
the Chase Bill Management Center window where you can select 'Contact Us'.

Please note that replies sent from within your personal email account will travel unsecured through the Internet. Therefore, we recommend that you access our website to send a secure email inquiry.

Regards,
Archie
Chase Support Center
9/3/04

________________________________________________


me:
... and by signing up for the free level, i will stop receiving paper statements?

________________________________________________


oh my god. when will it end?
Subscribe
  • Post a new comment

    Error

    default userpic

    Your reply will be screened

    Your IP address will be recorded 

    When you submit the form an invisible reCAPTCHA check will be performed.
    You must follow the Privacy Policy and Google Terms of use.
  • 6 comments